Onsen Bookings

Private onsen refers to having a room to yourself, without sharing with others. (No gender restrictions) We have two types of rooms. Room 1 bigger walking space + extra sunbed with inbuilt onsen steam + sauna Room 2 tighter walking space, onsen + sauna There will be a time limit of 1 hour 30 minutes per onsen session. You also have a free same day pass to the public onsen. You may arrive a few hours ahead of your booking time slot to use the public onsen first before your private onsen session, and use the public onsen session again afterwards. What is provided : Bathing towels, yukata / jinbei, hair tie, shower cap, hair & body soap, disposable wear

Our pricing onsen pricing(s) do not include any food or drinks by default. Food or drinks are charged and to be paid for separately at our cafe.

Here's our updated booking policy for your reference: 1. No-refund policy for booking cancellations, no-shows and lesser pax attendees regardless of reason 2. Maximum of 2 consecutive reschedules within 2 months from original booking date. Payment will be forfeited if no reschedule by then. 3. Penalty applies for rescheduling within 3-4 working hours before booking timeslot; forfeit if inform within 2.5 working hours before booking timeslot. *4. Any last minute reschedule requests made outside operating hours will be considered as informing on the next working day.* *5. Separate T&C applies for third party purchases.*

Private Room 1: 5 - 6 Pax (will be squeezy with 6 adults) Max Private Room 2: 3 Pax Max Public as Private Onsen: 2 Pax and above

Mixed genders are allowed in our private onsen. Hence, our private onsen is ideal for couples or families who would like to spend time in onsen together.

Only drinks can be consumed in the private onsen. Food will have to be consumed in the cafe.

The 1 hour 30 minutes time limit is solely meant for private onsen usage. There is no time restrictions for the other areas like the rest area, cafe and public onsen.

No. As long a child is aged 3 and above, they will be considered as 1 pax. Entry into private onsen for infants/toddlers below 3 years old will be free of charge

Please ignore the 'All Staff' option as it is a fixed option set by Wix.com which we are unable to remove or rename. We only have two private rooms available for booking. Room 1 bigger walking space + extra sunbed with inbuilt onsen steam Room 2 tighter walking space, onsen + sauna Note: We have amended our timeslots for both our Private Rooms. Each room now has a fixed set of booking time. Do filter out the available booking schedules by selecting either Private Room 1 or Private Room 2 when doing your booking.

There is no specific lead time on when you should book for private onsen in advance. You may check out for the available slots on our booking site at www.joyaonsencafe.com/book-online. As long the slot you want is still available, you may book for it.

Our private onsen pricing is meant for private onsen only. We included free access to public onsen as an additional benefit without any extra charges for private onsen customers. It is optional to use the public onsen. Hence, the pricing will remain the same if you do not wish to use the public onsen.

All our private onsen sessions are 1 hour 30 minutes by default. We had contacted Wix support previously regarding this, and it is due to the iPhone's own default mechanism that it allocates a default duration of 1 hour in the event calendar. Do note that the duration is manually adjustable.

Public onsen refers to a common onsen area shared with others of the same gender. The facilities in our public onsen include a common changing room and shower area, an onsen pool, a cold bath and a sauna room.

We are open from 1030am-1030pm everyday. Please leave the onsen baths by 1015pm. Female public onsen may close at 9pm on certain dates, updates will be posted on our instagram stories. https://www.instagram.com/joyaonsen_sg/

Yes it is available everyday, including public holidays.

Yes, you may rent the yukata at $11 / pc

We do not do reservations for public onsen. No booking is required; you may just walk-in.

You need not worry about the vacancies as we have never exceeded our maximum capacity for public onsen to date. You may walk-in on weekdays for low peak crowd.

It is strictly not allowed due to privacy reasons. There will be high penalty charges. You may only use your electronic device in the cafe or zen garden. Exceptions may be taken upon checking with our staff. Disclaimer: Usage of electronic devices without camera function is highly discouraged due to humidity in the onsen. Joya Onsen Cafe will not be liable for any damaged device as a result of using it in the onsen.

You may walk in for public onsen, no booking is required. If you had purchased from travel sites ( e.g. Klook, Pelago) where a date is required to be selected, it is highly encouraged that you arrive on your selected date. However, in the event that you are unable to come on your selected date, you may walk in on another date as long it is still within the validity period of your third party voucher (1 month from purchase date). Do present us with your third party voucher on the day itself for redemption. Any vouchers not redeemed by the expiry date will be considered as forfeited, and no refunds will be provided. Alternatively, a $2/pax per day extension fee applies for redeeming the voucher after its expiry date.

Our full day public onsen pricing does not include free food. Food have to be paid for separately at our cafe. You may purchase our onsen refreshment for a main dish, dessert and drink for $7.70 at our reception or cafe.

You may simply walk in for the cafe, no reservations or onsen pass required. We are open from 11am - 9.30pm.

For your reference. https://www.joyaonsencafe.com/menu Customers can choose any main dish regardless of pricing, and pair it with a side dish and green tea. As indicated at the bottom corner of the menu page, there's a choice of miso soup, gyoza or tamagoyaki (fried Japanese eggs) together with hot or cold green tea.

Although we do not specifically cater for vegetarian, we can accommodate to your dietary needs. Vegetarian options are available upon request with the cafe's chef.

Our cafe operating hours are from 11am - 9.30pm Last order for crispy sides (prepared by vegetarian restaurant): 8.30pm

Unfortunately, we are not halal certified.

Yes we do sell customised e gift vouchers. The date of validity will be 3 months from date of purchase. Booking not allowed on PH, PH eve and PH off in lieu. PH = Public Holiday Please provide us the following information through email/whatsapp. Name of recipient(s): Public/Private onsen: No. of pax: Rice/Noodle Meal Set ($19.80 each): yes/no No. of Meal set (if 'yes' to above): Number of onsen sessions: Your name: Your number: Your email:

We do not have any age restrictions for entry into onsen as we encourage family bonding within our premises. However, do always supervise your children as we will not be held responsible for any consequences due to negligence. Disclaimer: Although there is no age limit for entry, we highly discourage infants/toddlers who are unable to control their bladder from entering the onsen, as the onsen bath has to be kept clean at all times. Customers who let their infant/children defecate/urinate in our onsen bath will be liable to penalty charges.

As mentioned in our Onsen Etiquette, it is recommended to enjoy onsen fully nude to have the full Japanese onsen experience. However, we understand that Singapore residents are more conservative and are mostly uncomfortable with being nude in the onsen. Therefore, we do provide disposable undergarments as an alternative option to customers. Wearing of own clothes/undergarments and wrapping yourself in towel is strictly not allowed in both public and private onsen for hygiene reasons. We allow clean swimsuits in private onsen only due to popular request. Private onsen customers have to change out from their swimsuit when using the public onsen before and/or after their private onsen session. Wearing swimsuits is strictly not allowed in public onsen. *Disclaimer: We will not provide swimsuits. You may bring swimsuit at your own expense; we will not be responsible for any discoloration.*

We do not provide overnighting and massage services.

Yes, pregnant women are allowed in onsen. However, they are strongly encouraged to take extra precaution due to potential health hazards from the onsen bath (approximately 40 degrees Celsius) which may cause dizziness, as well as slippery floors. Do take frequent breaks in between baths and hydrate yourself frequently. Joya Onsen Cafe will not be responsible for any health hazards/health consequences.

There's no complimentary parking available at d'Arena. The parking rates are as follows: Car: $1.20/hour Lorry: $2.40/hour Motorcycle: $0.80 Per Entry Per Day Disclaimer: Joya Onsen Cafe is not in charge parking charges at d'Arena. Kindly contact d'Arena at @darena.sg on Instagram for any further enquiries regarding parking rates.

Our private onsen session is 1 hour 30 minutes by default. We had contact Wix support previously regarding this, and it is due to the iPhone's own default mechanism to allocate 1 hour default time allocation. Do note that the iPhone event time duration is manually adjustable.

We are located at: 511 Upper Jurong Road D'Arena, #01-06 Singapore 638366 How to get here : A) Joo Koon Route 1. Alight at Joo Koon MRT station 2. 1 stop from bus interchange (bus 99 or 974) 3. Cross the road to D'Arena B) Boon Lay Route 1. Alight at Boon Lay MRT station 2. 10 stops from bus interchange (bus 192) 3. We are right infront! Our opening hours: 10.30am - 10.30pm everyday